Frequently Asked Questions


General Information

Account Questions

Shipping

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Business Owners

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Questions About Your Africa Imports Account

What special price deals can I get?

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Click Here to see a list of our current specials. You can also sign up to be part of our mailing list. Sign up today!

What is a default shipping address?

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You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.

What is a default credit card?

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You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.

Can I delete an address from my address list?

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No. You cannot delete any address but you could change it by editing it.

How can I change my e-mail address or password?

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First you will want to log in to your account. You can do this by clicking on the 'log in' link at the top of our web site menu. Once you have logged in, click on the option on our website that says 'Account Info'; in that screen you will see all of your login and address information. There is a blank field that says 'Password' and a blank field below that says 'Confirm Password'. In both of those fields type in your new password and then click the 'update' button at the bottom of the page.

To change your e-mail address: When you have logged into the website, click on the 'Account Info' button that appears at the top of your screen. You will be redirected to a page that has all of your address and login information. There is a blank field that says 'Email lost password to'; in that field put in your new e-mail address and then click the 'Update' button at the bottom of the screen.

How can I find out what my password is?

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If you have forgotten or lost your password then we can get it back to you in just a few simple steps. From the menu on our website you can click on the 'login' option. Once you have clicked on that option you will be redirected to the login page. At the top of that page there is a space that says 'I am an existing customer, have received a catalog from Africa Imports, but I have lost my password!' There is a blank white bar beneath that headline that says 'Login/E-Mail'; in that blank space you can type in either your e-mail address or your login/username. Once you have typed in that information click on the 'Submit' button. Your password will be e-mailed to you right away.

Why should I sign in?

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You can conveniently own something from the site if you sign in. You can easily purchase things that you find. You will not need to type in your personal information every time you place an order. You can create a gift list that your friends, relatives, or maybe even a total stranger can use to buy you gifts. If you visit us again later, all of your information will be saved to make your next visit more simple. You can ask us to let you know about new products that you might be interested in; and about special price reductions. Also you can make extra money with the Africa Imports affiliate program.

I already have an account with you. Do I need to register myself again on your web store?

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No. If you already have an account with us, contact our Customer Service at 1-800-500-6120; they will give you your login name and password. You can login and then change your password.

Can I place an order without registering my account?

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Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you don't need to give your address and credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us.

 



Contact Us

Tel: (201) 457-1995
Fax: (866) 457-1910
Email: contact@africaimports.com

240 South Main Street, Unit A
South Hackensack, NJ 07606   

Business Hours: 9 AM to 7 PM EST
Mon-Fri, and 9 AM to 3 PM on Saturday EST.
Toll Free: (800) 500-6120

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We now offer
Buy Now Pay Later
financing

Same Day Shipping

Order before 2 PM (EST) to ship your order today! (US Mail orders will be shipped the same day before 11:30 AM). Especially large orders placed after noon may be sent on the following day.

No shipments are sent on Saturday, Sunday, or holidays.

Orders can not be changed or added to on the day they are being shipped.

Our office and warehouse are partially solar powered.


100% Guarantee

You are guaranteed to be 100% satisfied with anything that you order.  If you are not happy for any reason at all (or even no reason at all), you can return it for your choice of either a full refund or exchange.

All returns must be undamaged and returned within 30 days of your purchase. We do not pay shipping costs for returns.

Click here to print out our return policy.

Click for the BBB Business Review of this Clothing - Retail in South Hackensack NJ
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