Frequently Asked Questions


General Information

Account Questions

Shipping


Online Ordering

Business Owners

Wish Lists

Questions for Business Owners

What is the difference between wholesale and retail prices?

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Wholesale prices are the lower prices that are charged to stores or other businesses who are re-selling these products. Retail prices are the higher prices that a customer pays when they buy something for themselves.

For almost all of the products that you see at africaimports.com, the wholesale prices are one half of the retail prices. 

How do I see wholesale prices?

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When someone visits africaimports.com they will see wholesale prices by default. However, only wholesale members can purchase at that price.

If you are a wholesale buyer, we can set your account to a wholesale status.

You can then see and purchase online at wholesale prices. This is done manually by someone working at Africa Imports. It is not an automatic process that is done by a computer. 

*In some situations you may want to show your customers retail prices, learn how by clicking here.

Is there a minimum order needed for wholesale orders?

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Yes. The minimum size of a wholesale order with Africa Imports is $50.

We require first time orders to include a Business Starter Kit or be at least $100. This is so that people cannot take advantage of these very low prices.

How can I start a business by selling products from Africa?

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Click Here for a few quick and easy ways to jump start your business.

How do I qualify to be a wholesale buyer?

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To pay wholesale prices, you need to be buying these products for re-sale.

You do not need to own a store. You can work from you home or be selling these products part time. There is a $100 minimum order required for first time wholesale orders (or you can purchase a starter kit). After that the minimum order drops to $50

If you are ordering products for yourself, you are not a wholesale buyer.  

You can order smaller quantities as long as you are above the minimum order.

Creating a wholesale account is easy and fun with Africa Imports. 

Click Here for step by step instructions.

Do I need to pay sales tax on wholesale orders?

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We currently only collect sales tax on orders from the state of New Jersey.

If you are in New Jersey, we need to collect sales tax from you when you place an order. Sales tax is currently 7% of the cost for all non-exempt items (such as clothing).

If you are purchasing for re-sale, we do not need to collect sales tax from you if you supply us with your sales tax exemption certificate; and with a signed copy of NJ FORM ST3 which you can download here.

What tools can i get to help me?

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You can find dozens of booklets, posters, business cards, and other tools (most of them for free) by clicking here.

Can anyone see and order at wholesale prices?

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Not everyone can order from us at wholesale prices but they will see wholesale prices by default. You must be a member to purchase at wholesale prices.

Retail customers will see increased prices once they have signed in. 

*You do not want to refer your customers directly to our website. Use catalogs, or other promotional materials

To register as a wholesale customer, first sign in, and next fill out a form requesting to be recognized as a wholesale customer. We will then set your account to wholesale status.

You can take care of all of this easiest by clicking here.

Should I sign up for the website Affiliate program?

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The affiliate program is only for website owners who want to offer these products on their website. This usually works best for customers who are not selling these products as their main business. If you are selling African products in a store, from your home, or some other way, the affiliate program is probably not best for you. If you have a website where visitors come for some other reason; and they might want African products too; the affiliate program lets you get paid a commission when one of your visitors orders something from this website.

To find out more about our affiliate program, click here.

Can I use the photos at africaimports.com for my website?

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Yes. To find out more click here.

Are there risks when drop-shipping an order?

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Yes. To find out more click here.

How do I get retail catalogs to show to my customers?

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Click here for retail catalogs.

How do I get an African website?

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To get an African Website for your business, click here.

How do I copy a photo from africaimports.com to use on my own website?

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To copy a photo from our website to use on your own website, auction, or flier, first find the photo that you want to use (if this is a product photo, be sure to navigate to the largest photo of the product). Next, right click on the large photo; and from the drop down box that appears, choose "save picture as"; and then save the photo with your own product name onto your computer hard drive. Finally, you can either print out or upload the photo to your own website in the same way that you upload any other photo.

Why are some garments out of stock?

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Limited quantities. Want to know more just click here.

Why isn't everything at Africa Imports made in Africa?

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There are several reasons why we offer some products made in other places. The main reason is that our customers want many of these items. A significant goal of our business is to help our customers have what they want. To know more click here.

How do you get the smell out of leather?

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If you have ever noticed a leather smell coming from your leather bags, don't worry, this is normal. Leather naturally has a strong cow-hide smell, and the dyes used on the leather also have their own scent. You can get rid of the odor with just a few simple steps, just click here.

How long until ordered items come back into stock?

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The length of time the product comes back into stock varies and depends on the product. Click here to find out more.

Do you have a problem with your drum?

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First of all, I would like to start by giving my deepest apologies for the problem with your drum. We are more than happy to replace the drum or give you a full refund if you are experiencing any problems. I can assure you that we inspect each drum before it is shipped to you, but due to the handmade quality of our drums there are still some errors that may have been missed. Click her to find out more.



Contact Us

Tel: (201) 457-1995
Fax: (866) 457-1910
Email: contact@africaimports.com

240 South Main Street, Unit A
South Hackensack, NJ 07606   

Business Hours: 9 AM to 7 PM EST
Mon-Fri, and 9 AM to 3 PM on Saturday EST.
Toll Free: (800) 500-6120

Sign up for our Newsletter and you can receive a 6-email lesson on how to get more customers. Learn more here.


We now offer
Buy Now Pay Later
financing

Same Day Shipping

Order before 2 PM (EST) to ship your order today! (US Mail orders will be shipped the same day before 11:30 AM). Especially large orders placed after noon may be sent on the following day.

No shipments are sent on Saturday, Sunday, or holidays.

Orders can not be changed or added to on the day they are being shipped.

Our office and warehouse are partially solar powered.


100% Guarantee

You are guaranteed to be 100% satisfied with anything that you order.  If you are not happy for any reason at all (or even no reason at all), you can return it for your choice of either a full refund or exchange.

All returns must be undamaged and returned within 30 days of your purchase. We do not pay shipping costs for returns.

Click here to print out our return policy.

Click for the BBB Business Review of this Clothing - Retail in South Hackensack NJ
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