Frequently Asked Questions


General Information

Account Questions

Shipping


Online Ordering

Business Owners

Wish Lists

Online Ordering Information

How do I place an order online?

Back to top

Ordering online is simple and fast with Africa Imports. As you're browsing through the products, when you see something you like, simply click on the button 'Buy Now'. 

Once you have clicked this button you will be redirected to your shopping cart. The shopping cart page will show everything you've ordered. If you'd like to continue browsing the online site then just click the box that says 'Continue Shopping' in the lower right hand corner of the page.

Once you have added all the items you'd like to your shopping cart, click the 'Checkout' button. Once you click the 'Checkout' button you will be redirected to the login page. If you have an account with Africa Imports, then you can go ahead and login.

If you don't have an account, yet you can click on the link to the left hand side of the page that says 'Sign me up now!'. Having an account with Africa Imports allows you to save your shipping and billing information online so that we can send you up to date catalogs and send your orders to your correct address.

 After you have logged in from the login page you will be redirected  to a page where you will confirm your order, the shipping address,  and your payment options. After you have confirmed the information,  your order will be placed with Africa Imports and you will  receive an e-mail confirmation.

I live outside of the US. How is my order processed?

Back to top

  1. We are unable to process credit cards from banks outside of the United States. We can accept wire transfers or any monies 
    sent to us as long as they are in U.S. dollars.
  2. Unless you choose the shipping company, we will ship the least expensive way. We will tell you the total cost of your order including shipping, but we will not know the exact cost until after your order is packed.
  3. We are not a customs broker and are unable to help you with customs. 
    If there are any extra charges by the country to which the package is 
    being shipped, these costs are extra, and are not included in your payment to  us. You may have additional costs for customs and for clearing that are not  included in your bill from us which you are responsible for. We are also not  responsible for any customs delays in receiving your order, this is beyond our  control and will not be acceptable as a reason for refusal of the goods sent.
  4. If you receive any damaged goods you must contact the shipping company as soon as possible in order to process any claims.  If the item(s) did not appear to be damaged in shipping, contact us as  soon as possible so that we might make sure you are happy with  your order. Do not discard the box or packaging material until the matter is settled.
  5. We have a 100% guarantee that you will be happy with the goods sent, but shipping costs and customs fees are not refundable.

How to place an international order. Click Here.

Do you have a minimum order?

Back to top

If you are purchasing wholesale, there is a minimum first time order of $100.

All following orders will only have to be $50. 

What types of payment terms do you offer?

Back to top

Credit/Debit Cards: We accept Visa, Mastercard, American Express, and Discover Card. We also accept PayPal; you can send your PayPal payments to afseller@africaimports.com

Check - You can pay by check, either by mailing the check to us, or by calling in your order and paying check by phone. If you are paying with a personal check we will need either a drivers license number or social security number for verification. If you are paying with a business or company check we will need either a social security number or tax ID number for verification.

Money orders and Cashiers Checks - You can sign the money order to Africa Imports.

How do I check the status of my order?

Back to top

To check the status of an order, click here (You MUST be logged in to check your transaction history). If you know your order  number and the type of transaction (orders, quotations or return orders), enter it and click on the 'Submit' button. To view multiple orders, enter the purchase order number if provided by you, or select the display type from the drop-down list and specify the desired  time period. All the orders you have placed with us (both through the  web and through other means) are listed. Click on the order number  with the status you want to check. The order details are displayed along  with the tracking numbers for the shipments made.

What other ways can I place an order?

Back to top

  1. Place your order by phone
    We have friendly customer service representatives waiting to help you with your order. All you have to do is call our toll  free phone number: 1-800-500-6120. We can answer any questions you have, and make sure that your order is processed and delivered to you with the greatest care and quality.
  2. Place your order by fax
    You can fax in your order anytime to our toll free fax number:  1-866-457-1910. Simply write down the products you'd like, your shipping and billing address, and your payment information on a sheet of paper (any kind of paper will do). Fax the paper to the above number and your order will be processed right away.
  3. Mail in your order
    You can mail your order to us anytime to the following address: 
    Africa Imports
    240 South Main Street, Unit A
    South Hackensack, NJ, 07606

When you mail in your order, please write down all the itemsyou'd like to receive along with the quantities and prices. Also please note your billing, shipping address, and your payment options. If you are sending a check, please enclose your social security number or drivers license number for verification. You can also mail in a money order or cashiers check. You can also pay by credit or debit card by writing the card number and expiration date on your order form.

Will my order look exactly like the photo on the website?

Back to top

Many of the items shown in this catalog are hand made. The measurements shown are all approximate. The images will be reasonably similar to any items that you receive; but no two are exactly alike. Most people feel that this adds value to a product of this kind. If for any reason however, you are unhappy with any product that you receive, you can return it for either a full refund, or exchange for a new item of equal value.

What guarantee do I have that I will be happy with my order?

Back to top

We want to do all that we can to see you as a customer again. Even more than this, we want you to be so happy with your  purchase that you can tell someone about us. All items are  double checked before they are shipped to you to be certain that  you are only getting the highest quality product. If you are  unhappy with your purchase for any reason at all (or even for  no reason), you can return it for a full refund or exchange;  whichever you choose. All returns must be undamaged and returned within 30 days  of your purchase for a complete refund. Clothing must not be  soiled or laundered.

How do I change or cancel an order?

Back to top

Whenever you are needing to change or cancel an order, please  call our offices toll free at 1-800-500-6120. Tell one of the  representatives what you would like to change, or if you would  like to cancel the order. They will look up your order and process  the change for you. Make sure you call before 1 PM EST on the day that you place your order to make any changes or to cancel;  because after that time UPS may have already picked up your  package.

How can I place an order without using my credit card?

Back to top

There are other payment options available at the Online Shop  which you can use to pay for an order. Select the option most  suitable to you in the "Payment Method" area. For example, if  you wish to pay by Check, select this option to create the order.  You may send your check to our address by quoting your order  number. If you need any further assistance, please contact our  Customer Service Department at 1-800-500-6120.

Why are some garments out of stock?

Back to top

Limited quantities. Want to know more just click here.

Why isn't everything at Africa Imports make in Africa?

Back to top

There are several reasons why we offer some products made in other places. The main reason is that our customers want many of these items. A significant goal of our business is to help our customers have what they want.
To know more click here.

How do you get the smell out of leather?

Back to top

If you have ever noticed a leather smell coming from your leather bags, don't worry, this is normal. Leather naturally has a strong cow-hide smell, and the dyes used on the leather also have their own scent. You can get rid of the odor with just a few simple step, just click here.

How long until ordered items come back into stock?

Back to top

The length of time the product comes back into stock varies and depends on the product. Click here to find out more.

Do you have a problem with your drum?

Back to top

First of all, I would like to start by giving my deepest apologies for the problem with your drum. We are more than happy to replace the drum or give you a full refund if you are experiencing any problems. I can assure you that we inspect each drum before it is shipped to you, but due to the handmade quality of our drums there are still some errors that may have been missed. Click her to find out more.



Contact Us

Tel: (201) 457-1995
Fax: (866) 457-1910
Email: contact@africaimports.com

240 South Main Street, Unit A
South Hackensack, NJ 07606   

Business Hours: 9 AM to 7 PM EST
Mon-Fri, and 9 AM to 3 PM on Saturday EST.
Toll Free: (800) 500-6120

Sign up for our Newsletter and you can receive a 6-email lesson on how to get more customers. Learn more here.


We now offer
Buy Now Pay Later
financing

Same Day Shipping

Order before 2 PM (EST) to ship your order today! (US Mail orders will be shipped the same day before 11:30 AM). Especially large orders placed after noon may be sent on the following day.

No shipments are sent on Saturday, Sunday, or holidays.

Orders can not be changed or added to on the day they are being shipped.

Our office and warehouse are partially solar powered.


100% Guarantee

You are guaranteed to be 100% satisfied with anything that you order.  If you are not happy for any reason at all (or even no reason at all), you can return it for your choice of either a full refund or exchange.

All returns must be undamaged and returned within 30 days of your purchase. We do not pay shipping costs for returns.

Click here to print out our return policy.

Click for the BBB Business Review of this Clothing - Retail in South Hackensack NJ
We accept Amex, Visa, Mastercard, & DiscoverWe accept PayPal & TeleCheck