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What kind of information
do you need from me?
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Questions and information will be mailed to you after your purchase
of a website. As soon as you reply with all the information we need for
your website, it will take about 24 to 48 hours to complete your site.
Once completed, you will receive an e-mail with your login information.
The more information you give us, the more personalized your website
will be; and remember, we will not make any changes once the initial set
up is complete so it is important to send us all the information you
want on your website right away. To have these questions emailed to
you click here
and put the word 'question' in the subject line.
-
or -
You
can see what information is needed now by clicking
here.
How do I edit my
website?
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Once
you have changed your website once, it is easy to do again. There are
two ways to make changes: The first option is to use your cpanel; the
second option has you have purchasing a program if you don't already
have it.
Option
1:
Step
1: Go to
your cpanel (companyname.yourafricanmarket.com/cpanel) and enter your
username and password.
Step
2: Click on
the icon “file manager” and another window will pop up (so make sure
if you have pop ups blocked on your internet you allow access by your
own web site)
Step
3: Now you
should see a list of folders. Click on the folder named
“public_html” (make sure you are clicking on the folder icon, not
the name of the folder)
Step
4: Now you
will see folders and page names. There are 4 pages on your website when
we set it up. Index is the homepage; afclothing is your African clothing
page; pc is your health and beauty page; art is your African art page;
and contact us is your company information page.
Choose
which page you want to work on by clicking on the name of the page not
the icon.
Step
4: Once you
click on the page you want, you will notice a list of options in the
upper-right hand section of the screen. You will want to click on
“html editor”.
Another
screen will open up and you will see your webpage basically as you see
on the website but you can see outlines of the tables made and more.
From here you can actually type directly on the page where you want.
More advanced changes may require you learning how to use the options,
but this is an easy way of making basic changes to your website. Once
you have finished making changes and it looks the way you want click
'save'.
Step
5: Always
check the changes online. If you do not see the changes right away, wait
a minute and refresh your screen.
Option
2:
We
also suggest using a program called Dreamweaver. This will allow you to
open your website and see everything as you see it on the web, and also
in html code. Once you get Dreamweaver you can insert the pictures and
text right into you website pages.
You
can find the five pages of your website when you login at the ftp site
(to login go to ftp://companyname.yourafricanmarket.com and in the tool
bar click 'file' then 'login as'; then enter your username and password)
Click on the public_html folder. There you will see 'index' (which is
the homepage), 'coinfo' (which is your information page), 'af
clothing.html', 'pc.html', and 'art.html' (which are your category
pages). Copy these files to your computer then open those pages in
Dreamweaver to update them. You can see how the other pictures are
linked to help you learn. The link would be ie. images/nameofphoto.jpg
If
you add any pictures to those files you must put a copy of the picture
into the file 'images' which you can find at the ftp site, in the
section 'public_html/images'. Once you link the images correctly you
will not see the images in Dreamweaver, there will be an empty box. You
will only see the images show up once you've update the pages by
dragging them into the ftp site and have overwritten the old files and
copied the images into the image folder.
*IMPORTANT
NOTE* Make
sure you keep a back up of your files in case any error might occur.
How
do I use my shopping cart?
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Your
shopping cart is a very simple way to update you products. Using your
shopping cart can be an effective way to make the changes you need
without actually working on your website pages.
Step
1: Go to
www.africaimports.com and find the product you want on your shopping
cart. When you find a product right click on the enlarged image and save
it to your computer. Take note of the weight, price, and description.
Step
2: Sign in
to your shopping cart. (Go to http://comapnyname.yourafricanmarket.com/shop/admin)
and enter your username and password.
Step
3: Click on
my store, then to the left of the screen you will see a list of
categories to work on your website. Click on 'catalog' and a drop- down
menu will appear. Then click on 'categories/products'.
Step
4: To create
a new category click on category and name that what you would like. If
that category already exists and you want to add a product to that
category (say..'African clothing'), then highlight the category, click
on the arrow under action on the highlighted line. Click 'new product'
when you see the list of products under that specific category.
Step
5: Put in
the date, name of product, price (no dollar sign needed), description,
weight, and picture that you saved on your computer by using the
'browse' button (all this information you can get from our website at africaimports.com).
Click preview. Click insert if it looks correct. And you are done!
If
you want to make any other changes to your shopping cart you will have
to use the tutorials to help you.
How do I have a secure
connection on my shopping cart?
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You
can use this link: https://secure140.websitewelcome.com/~name to secure
your shopping cart. Just change the word 'name' in the link with your
username of your cpanel.
If
you need your own personal ssl certificate i.e. https://companyname..com
you will need to get a separate hosting with another provider such as
hostgator.com. The hosting plans that we sell are not capable of having
a private SSL certificate.
How
do I get a merchant account?
Click
here
to know everything you need to know about a
merchant account and how to get one.
How do I pay for my
website?
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You
can make your monthly payments in whatever way is easiest for you. We
can charge your card automatically one time per month; you can e-mail us
with a payment; you can make one larger payment to cover three months or
one year at a time; or you can mail in your payment. You can let us know
by emailing us at website@hosting.africaimports.com
Right
now you can pay for the whole year in one payment of $59.50 and save
$11.90. Otherwise the cost is $5.95 per month, after the initial
purchase and setup price of $29.95.
How
do I change my domain name?
If
you do not want to have yourafricanmarket included in the name of your
site you must purchase a domain name. You can go to godaddy.com or some
other domain name registrar and purchase a domain name. After you
purchase one you need to set the dns servers to the domain
ns279.websitewelcome.com and ns280.websitewelcome.com and then let us
know once this is done by emailing us at website@hosting.africaimports.com.
We will then change your website over to the new domain name.
How do I get the
information to access my website?
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Once your website is
set up we will e-mail you all the information you need to access your
website and shopping cart. We will give you the links, username, and
password that is needed.
I want to cancel my
website?
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If you are unhappy with the website you purchased
you can email us at website@hosting.africaimports.com
to cancel your website.
Can I use the photos
on africaimports.com for my website?
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Yes. You can find out more by clicking
here.
Do orders come to me
or are they drop-shipped?
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The
orders will come to you. You will interact with your customers, collect
any payments and ship any merchandise to them. If you want something
drop-shipped from us to one of your customers, there is an additional
$5.00 drop-shipping charge.
Find
out more about drop-shipping by clicking
here.
How long will it take
to have my site up and running after I purchase it?
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Your website will be online right away. As soon
as you give us the answers to the questions that we need to complete
your website, your site can be completed and online in about two
business days.
How will anyone find
my website?
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If you want someone to be able to search on
google or another search engine you must sign up with them to have
search words to find your website. Otherwise the only way for someone to
find your website is by word of mouth. To submit your site to google, go
to this link: http://www.google.com/submityourcontent/index.html
How do I get rid of any error message on my shopping cart?
This
could happen for two reasons and both are easy to fix. One – You might
have install buySAFE. This can not be done. You must uninstall this in
your shopping cart for you to get rid of the error message. If you want
to secure your shopping cart you will need your own personal ssl (i.e.
https://companyname.yourafricanmarket.com and it will cost $100 per year
for the certificate, which we can have setup in a few days. Just email
us at website@hosting.africaimports.com
The
second cause could be that you activated the Use Search-Engine Safe URLs
(still in development) in your shopping cart to True. Set this to false.
If
your error message is still appearing we can take a look and see what we
can do. We might have to reset your shopping cart which means you will
have to start all over again with any setups that you have done.
How do I get my pictures to not look distorted?
If
your pictures look distorted when you see them as a thumbnail pictures
but look normal when you open the image up in a pop up, this means you
will need to resize the pictures and reupload them to your shopping
cart. You can do this by using programs like paint (which is on just
about any PC computer) or Adobe Photoshop (which is for more advanced
users. You can google other pictures programs to use.
Open
the picture in the program and resize to be an even square. Probably
about 500 X 500 pixels or 7” X 7” is a good size. Save as a jpg file
and reupload the file to your shopping cart.
Can I carry products that are not from Africa Imports?
Of
course. This is your personal website so you can put what product sell
best for you. If you do want to use our products, you can use any
pictures, descriptions, and price suggestions from our website.
How
do I set up an email account?
First
you have to sign into your cpanel (companyname.yourafricanmarket.com/cpanel)
using the username and password you were given. Once you login you will
see red text at the top of the page that reads about updating you email(Please update your contact information here.). The last word
‘here’ is a link to update your email address. Then click home at
the top right of the screen and click on the icon that says mail.
Next
click on add/remove/manage accounts. And then click on add account. From
here you will set up your new email account with a password. Once
created, you can access your mail by going back to where you created
your account and you will see it listed. Click on webmail in the blue
writing. And choose your webmail program you want to use.
How
do I create colors and sizes for products in my shopping cart?
When you login your
shopping cart, click on products attributes under the category catalog.
Here you will see option names and it’s values that we have
already set up for the existing product we added to your shopping cart.
If
your option name or value already exists (such as color, size, or
scent):
Check
to see if the option value already has been created (you will have to
look through all 26 ID option values. For example, if you want to add
the color purple to an item you can see that ID 9 is already the option
value purple, so you do not have to add it again. But if you want to add
a new value that does not already exist enter it by choosing the option
name from the drop down box (located below the option values) and enter
the value in the en: (English) box, leaving the other two boxes (de and
es) blank. Click insert.
Once
your value exists, you can then select your item, option name, and value
from the drop down box under the subhead product attributes (at the
bottom of the page. Enter the price, and click insert.
If you
are trying to add another option name:
If
you don’t see the option you’d like to select for your product, you
will have to create the option.
Under
product options enter the option you would like to add in the en:
(English) box, leaving the other two boxes (de and es) blank. Click
insert.
Then
under option value select the option name you just created in the drop
down box and enter the value into the en: (English) box, leaving the
other two boxes (de and es) blank. Do this step as many times as you
have values to enter.
Once
your option exists, you can then select your item, option name, and
value from the drop down box under the subhead product attributes (at
the bottom of the page. Enter the price, and click insert.
How
Do I...? All the basic install questions regularly asked.
All
the basic install questions regularly asked...,
change text, boxes, layout, fonts, dates, breadcrumb and more...
http://forums.oscommerce.com/index.php?showtopic=274968
How
to setup paypal website payments?
A
very easy, to the point tutorial to get you going in minutes
http://forums.oscommerce.com/index.php?showtopic=331996
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