FAQs

You can call us on 201-457-1995 or toll-free on 1-800-500-6120 during our opening hours of 9:00 AM - 5:30 PM EST, Monday-Friday, and 9:00 AM - 1:00 PM on Saturdays. You can also email [email protected] or fax us at 201-342-0362.

Call us on 201-457-1995 between 09:00 AM - 5:00 PM Monday to Friday EST; you can use the live chat on any page during the same hours, or email us at [email protected] if you prefer. International customers can email [email protected]. We do not currently offer WhatsApp or instant message support.

Visit our contact page.

Africa Imports is a wholesale distributor connecting small U.S. businesses with handmade African products. We source directly from African artisans and communities, offering natural oils, shea butter, clothing, and wellness products at wholesale prices. Every purchase supports African families while helping you grow your business. We import products from Africa into our warehouse in New Jersey and ship from there to customers across the US and worldwide. We are not an export agent and do not ship directly from Africa.

We focus on ethical sourcing and community impact. Our products are handmade by African artisans, and profits directly support orphaned children, schools, and families in Africa. We're not just a supplier, we're your business partner committed to mutual success.

You can find our office and warehouse at 240 South Main Street, Unit A, South Hackensack, NJ 07606. This location is for order pickup only, not retail shopping. Please allow 4 hours for order processing, and bring a form of photo ID.

Sign up for our email updates to get notified about new arrivals, special pricing, and wholesale promotions. We regularly add new products and offer exclusive deals to our wholesale customers.

Yes, an account is needed for checkout and to access wholesale pricing. Creating an account takes just a few minutes and saves your information for faster future orders.a

Click "Sign In," then "Forgot your password?" Enter your email and click "Reset Password." You'll receive an email with reset instructions within a few hours. Check your spam and junk folders if you don't see it.

Yes. Log in to your account dashboard and update your information under "My Account." You can edit your email, shipping addresses, and billing information at any time.

Yes, we accept PayPal (send to [email protected]), money orders, and mailed checks. You can also pay by phone using your debit card. Contact us at 201-457-1995 for assistance with alternative payment methods.

This is a temporary authorization hold to verify your card is valid, not a real charge. It's automatically removed by your bank once the transaction is complete, usually within 3 days. Contact your bank to release holds immediately if needed.

Yes. Call 201-457-1995 during business hours, fax your order to 201-457-1910, or mail it to our South Hackensack address. Include product details, quantities, and payment information with your order.

Orders can only be changed or canceled if you call us immediately at 201-457-1995 before 10:00 AM EST on the day you placed your order. After that, orders enter our fulfillment process and can’t be modified.

You can check your order status by logging into your account and checking your order history. You'll see order status and tracking numbers for shipped items. All orders placed online, by phone, or by fax appear in your account dashboard.

We send a quick confirmation of your order to help ensure everything is correct and give you a quick way to contact us about any issues. It also serves as a reminder to re-order before you run low on items you might need, and helps us improve our service based on your feedback.

1. Create a free account here.
2. Select 'Wholesale' as your account type (you can switch between retail and wholesale at any time in your account settings).
3. Place your first order of $100 or more. Repeat wholesale orders have a $50 minimum. You do not need a physical store or a resale certificate to buy wholesale.

Log in to your wholesale account, add items to your cart and check out. Wholesale prices are applied automatically at checkout once your account type is set to wholesale. Orders placed before 11:00 AM EST (2 PM for FedEx or UPS) ship the same business day. To change or cancel an order, call us before 10:00 AM EST on the day you ordered.

Orders placed Monday-Friday ship on the same day if placed before 2:00 PM EST (UPS/FedEx) or 11:00 AM EST (USPS). Orders placed after these cut-off times are shipped the next business day.

Delivery time depends on your location and shipping method. UPS Ground typically takes 1-5 business days, USPS Priority Mail takes 3-5 days, and USPS Parcel Post takes 5-10 business days.

Shipping costs are based on package weight, size, and your location. Costs are calculated automatically at checkout and shown before you complete your order.

Yes, orders over $500 are eligible for free shipping within the continental U.S. (excluding oversized items). Orders over $500 require signature confirmation at no additional cost.

Yes, tracking information is available in your account dashboard once your order ships. You'll receive tracking numbers for all carriers (UPS, FedEx, USPS).

Yes. Select "Customer Pickup" at checkout. Please allow at least 4 hours for order processing and bring a photo ID that matches your billing information.

Note: We do not have a retail shopping area at our location.

Yes, we ship worldwide via USPS International services or FedEx International. PayPal is the preferred payment method for international orders. Shipping costs are calculated after your order is packed.

Customs fees and duties are not included in the cost of your order and remain your responsibility. These fees vary by country and are collected by your local customs office upon delivery.

Please see our shipping policies page for more information.

We refund significant shipping overcharges but don't bill for small undercharges. Our goal is to charge exactly what carriers charge us, and we monitor this closely to ensure fairness.

During November-December, shipping may be delayed due to carrier backlogs. The cut-off days for Christmas delivery are: UPS 3-Day (Dec 19), UPS 2-Day (Dec 20), UPS Next Day (Dec 23). Please be aware that we can’t guarantee delivery timeframes during peak season.

Shipping is charged by weight and destination, so the biggest savings come from ordering less often and in larger quantities. US orders over $500 ship free. Larger oil sizes cost less to ship per ounce than many small bottles. International orders over $500 receive discounted shipping, and many overseas customers save by shipping to a US freight forwarder. International shipping is quoted after your order is packed so you only pay the actual carrier rate.

We offer 30-day returns for full refunds or exchanges on unused, undamaged items. Clothing must not be soiled or laundered. Items must be in original condition for return.

Contact us at 201-457-1995 or [email protected] for return authorization. We'll provide return shipping instructions and process your refund or exchange once we receive the item.

We'll provide a full refund or replacement for damaged or defective items. Contact us immediately with photos if possible. For fragile items like drums, special handling instructions apply.

We make our products by hand, so some natural variations should be expected, and the item you receive may not look exactly like the photo. If you're not satisfied with your purchase for any reason, you can return it within 30 days.

Yes, we offer a 100% satisfaction guarantee. If you're not happy with your purchase for any reason, return it within 30 days for a full refund or exchange.